1 - Please, fill
out the top portion with all information:
-
Customer = Town Name /
Department
-
Address = Town
Address
-
Contact = Person making
the Request
-
Module = i.e. EMS, TCS,
TRIPS or Other
-
Priority = STOPPED, High,
Medium, Low
2 - Description should contain detail explanation of
enhancement or revision. Please use separate page if the entire
explanation cannot fit within the space provided. Also, include
screen title, menu name and option #, printout of the screen and/or
report.
3 - Please mail to:
IMAS L.L.C.
P.O. Box 5281
Brookfield, CT 06804-5281
OR
Fax (24 hours / 7 days) to
203-740-1690
OR
If "Screen Shot" is installed, utilize Subject &
Message Boxes in addition to the "Fill In" Enhancement
Report.
**Note you may also leave a message (priority if you
feel so inclined) describing the issues on your Account Manager's
voice mail.
The following will detail the receipt and response of
all Enhancement/Revision reports submitted/received as prescribed
above:
1 - The report will be stamped with date of
receipt
2 - All reports received by Friday will be reviewed on
the following Monday. At this time a determination will be made if
this report is for a system revision, scheduled enhancement, custom
modification or a non-programming issue.
3 - Task # is assigned to ALL enhancements
received.
4 - If it is a custom modification, a quote will be
prepared consisting of estimated cost and estimated number of days
for completion. This quote must be approved in writing and returned
to our office before the project will be
started.
5 - If it is a non-programming revision the account
manager will be notified and he/she will advise the customer of the
action to be taken. (i.e. additional training is
recommended)
6 - Copies of the processed Enhancement and Resolution
reports marked accordingly at the bottom of the form along with the
"Activity Status Task Lists" will be faxed to the contact person of
record, not the individual submitting the
report.
7 - If for any reason the scheduled dates are not
acceptable, a written request for the change with a reason must be
presented by FAX or Mail immediately to the attention of your
account manager.